Terms & Conditions

All our gift vouchers feature a unique voucher number, may only be redeemed once, may not be exchanged for cash, replaced if lost and is non-transferable and 

The gift voucher must be presented upon arrival when redeeming the voucher. No photocopies will be accepted. Advance bookings may be necessary and are subject to availability.

Vouchers cannot be used in conjunction with any other offer. No cash value. Blackout dates apply. Other terms and conditions may apply and vary per season. 

Cancellation of a booking with less than 72 hours before the day of arrival will render the voucher null & void.

Vouchers are valid for 9 months from date of purchase unless specified.

Please contact your Mercure Norton Grange hotel for further information on 01706 630788.